Dar Ibn Rajab Return & Refund Policy

We only offer returns for defective items or our mistakes. This defective item or mistake must be reported within 14-days from the date of delivery with proof. 

Except where required by applicable law (including for eligible European Union customers), we do not accept returns for change of mind, incorrect purchases, or other voluntary reasons.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at daribnrajab@gmail.com. We will provide you with further detailed instructions after receiving the email. We aim to respond within 1–2 business days.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, returned to the customer, and no refund will be provided.

You can always contact us for any return question at daribnrajab@gmail.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging.  You’ll also need the receipt or proof of purchase. The customer is responsible for shipping the item at their own expense.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at daribnrajab@gmail.com. 

 

Note that the aforementioned policy does not apply if the customer has voluntarily purchased a defective/damaged book after being informed of its defects/damages. [EU Customers are exempt from this specific notice in bold].

 

Accepted Claims for Defective Books

To be eligible for a replacement or refund due to a defect, all of the following conditions must be met:

• The defect is reported within 14 days of the delivery date.
• The claim includes clear photographic evidence of the defect. Any alteration of the image by any means will automatically render the request as void and will no longer be processed.
• The defect significantly affects the book's readability or structural integrity.
• The book is returned to us if requested.

Examples of qualifying defects include, but are not limited to:

• Missing pages or missing sections.
• Severe binding defects causing pages to detach or fall out.
• Printing errors that render text unreadable.
• Significant printing defects that materially affect readability.
• Shipping damage resulting in the book being bent, crushed, torn, or otherwise significantly damaged.

Once we verify the defect, we will, at our discretion:

• Provide a prepaid return shipping label (if a return is required).
• Issue either a full refund or a replacement copy, subject to product availability.

The following are not considered manufacturing defects and are not eligible for a refund or replacement:

• Minor ink marks or printing variations within normal industry standards.
• Minor cosmetic imperfections, shelf wear, or light exterior cover damage.
• Small scratches, dents, or other cosmetic issues that do not affect readability or usability.
• Differences in cover color or appearance compared with website images due to photography or printing variations.
• Personal preference regarding the book's cover, design, or appearance.